Terms and Conditions
The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from Greyfriars Vineyard site we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
We aim to deliver the best possible customer service and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.
Should you have any queries with your order, please contact us on 01483 813 712 between 8am and 4pm Monday to Friday.
All items are subject to availability. The purchase of alcohol online from Greyfriars Vineyard Ltd is only to be made by persons of 18 years of age or older. We cannot sell alcohol to anyone under the age of 18. When you first entered our website you had to confirm that you are at least 18 years of age and that you are not buying alcohol for someone who is under 18 years old.
The front page of our website gives you the consumer the opportunity to confirm wether you are legally allowed to continue to use our website and to purchase our wines.
By confirming you are 18 years of age or older you are confirming you are 18 years of age or older and that you are legally allowed to purchase our wines.
We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice.
Every effort will be made to despatch the items specified.
If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.
We use the courier company Apc overnight to deliver orders. We use an excellent courier who will require a signature on delivery, if you are unlikely to be home you might prefer to use your work address. Alternatively, you might be left a delivery card leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we can not accept responsibility. Please visit the Wey Group website for more information on how they deliver their parcels. http://www.wey-group.co.uk/FAQ.html
Price and Payment Methods
The prices payable for goods that you order are as set out in our Website.
All prices are in UK Sterling and are inclusive of Value Added Tax, unless otherwise specified.
The total cost of your order is the price of the products including delivery charges.
We accept Visa, Mastercard, Visa Electron and Maestro (Switch).
If you are paying by Maestro you will also need to include the card issue number or start date.
If you order by telephone you may only use credit/debit cards.
We do not accept cheques by telephone.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with the Greyfriars Vineyard ltd online store you, the consumer, are entitled to cancel the said payment(s).
If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Your security is very important to us. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers making the Greyfriars Vineyard LTD online purchase process safe. Please visit https://support.wix.com/en/article/general-data-protection-regulation-gdpr to learn more about how Wix comply with current GDPR regulations.
Greyfriars Vineyard Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To comply with any applicable laws and regulations.
You can check the information that we hold about you by emailing us or phoning us on 01483 813 712. To receive how we store your personal information will take a minimum of 48 hours to be retrieved from the Wix servers. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.
If you don’t want us to process your data anymore or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us directly on 01483 813 712 / email@example.com / firstname.lastname@example.org
Claims / Refunds
Claims for breakages, or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Greyfriars Vineyard Ltd within three days of receipt.
If you believe there is a fault with the wine then please contact us directly via email (email@example.com) or telephone (01483 813 712) and we will arrange a replacement if necessary after we have discussed the issues you are experiencing with the wine with you.
We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order, for any reason provided
You, or the recipient notifies us of your cancellation in writing/ e-mail to the address on our "contact us" page within seven working days of delivery.
The goods remain unused and the packages or boxes remain unopened. You or the recipient retain and take reasonable care of the goods until you return them.
You return packaged item(s) to Returns at Greyfriars Vineyard Ltd to the address on the "contact us" page.
Please be aware that you will be liable for the original and any postage/carrier costs incurred as a result of returning items to Greyfriars Vineyard LTD and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us in perfect condition.
If you make any input errors during the placing of your order you will be given the opportunity to check that your details are accurate before you submit your details. It is your responsibility to check that your order is accurate and to supply all relevant information accurately which is necessary to complete the order requested.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order page at the ‘Checkout’.
Use of the Greyfriars Vineyard Website
The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Greyfriars Vineyard Ltd makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
We are unable to deliver wine to addresses outside the UK. Please call for details.